Click here for Local Deliveries in South Wales & Bristol or Click here for Mainland UK Deliveries.
Important Information
You are confirming that you understand that all food sold and dispatched is only suitable for animal consumption, all meats that are stored here are CAT 3 meats. We advise that you have dedicated, bowls, dishes and utensil when handling raw meat. Wash your hands thoroughly after handling raw foods to prevent any cross contamination.
GO RAW is a trading name of Glanynant Trading LTD, Company number: 11943080, Registered address: White Gables, Aberbeeg, Abertillery, Wales, NP13 2DT.
Should any section of these terms be judged invalid or unenforceable by a recognised authority, the remainder of the terms will continue to operate without interruption. All activity on this website, including purchases and contract formation, is governed by UK law. By submitting an order on our site, you are placing a request to buy the listed goods or services. Once your order has been received, we will send an email confirming that it has been successfully submitted.
If you would like any help or have any questions, contact us at sales@go-raw.co.uk.
Payments
Payments can be made using all major credit and debit card providers. Payments for deliveries must be completed at the point of order. If, however, you are placing an order for collection you are not required to pay until you are in-store.
Local delivery
Deliveries to South Wales are available using our own courier service. These will be delivered using a freezer van and we operate from Monday to Friday. For more information, please see our delivery schedule. All orders received for a local delivery will be placed on this schedule.
*We are unfortunately unable to offer a time slot for any orders delivery.*
UK Mainland Delivery
Your order will be delivered by next day courier which will be charged by weight at checkout.
Deliveries are made throughout the UK, excluding The Highlands and Islands and Northern Ireland.
Mainland UK Orders (excluding The Highlands) are dispatched on Mondays through to Thursdays with APC on a ‘next day’ service (Tuesday to Friday deliveries).
Please Note: Orders can take up to 48 hours to reach you at busy times. We do not guarantee next day delivery.
Whilst orders are not guaranteed to be fully frozen on arrival, they are packed in ice to remain cold for up to 48 hours. So long as the meat is still cold, it is safe to refreeze for dogs without any problems. Shipping starts at £8.50 per box and each box holds 20kg of food
Cut off point for next day delivery is 2:00pm on Monday to Thursday. Orders placed after 2:00pm on Thursdays will be dispatched the following Monday.
On your delivery date, the courier will give you a 1-hour time slot for delivery. If you are not in when they deliver, they will attempt to leave your parcel in a safe place at your address, if there is one.
Frozen food is packed in double wall cardboard boxes with insulated liners and ice packs. It is not guaranteed to remain frozen but, apart from in exceptional circumstances, it will certainly be cold. It is safe to refreeze meat for dogs so long as it is still cold. We now also use polystyrene packaging to help keep food products colder for longer.
Once your order has been dispatched to APC, should you (the customer) contact APC to make any alternative arrangements or re-schedule the delivery date or time, then we accept no further responsibility for that delivery. You don’t have to be home for your delivery, although if not, please leave instructions and APC will leave your order in a safe place.
Please note: the APC delivery driver will leave your parcel, they do not have to knock at your door. This is your responsibility, once delivered to your address, we accept no further responsibility.
In the case of multiple parcel shipments, the parcels may be delivered by different drivers at different times.
For frozen and any items included with the frozen order – The minimum order for frozen products is 10KG
Cancellations
For a full refund, you need to make any cancellation more than 24 hours before your delivery date. Should you cancel with less than 24 hours notice of your delivery, a surcharge will be taken from your order. This could be up to 50% of the order to cover costs.
Refreezing products
We do our upmost to make sure that your delivery arrives in the same condition it leaves our store. However, if the food has partially defrosted by the time, you are able to store it in the freezer, you can refreeze it safely as long the food is as the food is still at 4 degrees or below.
If a few packs have exceeded this temperature range it will keep in the fridge for 3 days or 4 days from frozen. We hold all of our meats at -18 degrees for at least 4 days before shipping. Go-Raw will not refund full or part orders if the food has partially/fully defrosted in transit via APC or local delivery.
Returns and Complaints
We are unable to accept the return or exchange of any products unless that have been found to be unfit for purpose or deemed unsafe in anyway. If you have any problems with order, please feel free to contact us at sales@go-raw.co.uk within 24 hours of your delivery. We will access the problem and decide if a refund is to be considered.
All shortages, errors, and damages must be notified by email on the day of receipt. Photographic evidence must be provided.
Refund Policy and Cancellations
You can choose to cancel your order; you can do so by emailing sales@go-raw.co.uk. Please use your order number as a reference and state the reason for cancelling the order. You will be unable to cancel your order if it has already been dispatched.
All refunds are to be processed within 14 days of the request given. Please note that payments made by card (Stripe) will take 5 – 10 working day to complete the process.
Disclaimer: Go-Raw is a raw pet food retailer. All information contained on this website is based on opinion, experience and acquired knowledge.
We are not veterinarians and if you are concerned about your pet’s health, we advise that you seek professional veterinary advice. As a responsible pet owner, you accept the responsibility to make all decisions for your pet. We cannot be responsible for how you choose to feed or use any products sold by us.
Promotional Offers
We reserve the right to refuse, cancel, or withdraw any promotional offer, including but not limited to free gifts with purchase, at our sole discretion and at any time, without prior notice. This includes instances where we suspect fraud, abuse of the offer, or any activity that violates our terms. We also reserve the right to limit quantities and to modify or discontinue any promotion without obligation.
Go-Raw Scratch Cards
Our promotional scratch cards have a usage limit per account. If you have received a scratch card with a purchase, you may redeem it on our website. You can only redeem one code at a time. We reserve the right to refuse, cancel, withdraw or extend redeeming scratch card offers, including but not limited to free gifts with purchase, at our sole discretion and at any time, without prior notice. This includes instances where we suspect fraud, abuse of the offer, or any activity that violates our terms. We also reserve the right to limit quantities and to modify or discontinue any promotion without obligation. You are not allowed to share promotional codes with anyone, please keep them private.
